Assured Buyback Plan Customer Terms and Conditions (Customer T&C) for SmartphoneDevices

 

The Plan

This Assured Buyback Plan (provided by Smart Value Services(hereinafterreferredas“Smart Value ”))subjecttotermsand conditionsmentionedbelow,assuresbuybackvalueforselect  Smartphone device. The Plan protects the value of your Device against marketfluctuationsand ensures anassured buybackof yourDevice.

TermsandConditions

 

  1. Definitions:

 

Device means select Smartphone device purchased by consumer along with the Assured Buyback(herein after referred as “ABB”) plan from Shop online apps, CG Digital Stores or from CG Authorized Dealer and Distributors.

Eligible Customer (“You”) means a new/existing  customer who has purchased the ABBplan in accordance with this Customer T&C. ‘Eligible Customer is also referred to as You’, ‘Your’,‘Customer’and‘Subscriber’ inthis CustomerT&C.

Assured Buy Back Value means the value of the Device at the time of redemption. The factorsaffectingthe value are shared below–

Ageofthedevice

 

(i.e.thetimeperiodfromdevicedeliverytotheredemptiondate)

 AssuredBuyBack Value

 

(%ofinvoicevalue)
Months Days
0-3 0-90 70%
4-6 91-180 60%
7-9 181-270 55%
10-12 271-365 45%
  1. BuybackValue maydifferfromAssuredBuyBackValueand willdepend onthecondition oftheDevice.
    1. In case there are dents and scratches on the device there will be deductibles applicable to thebuybackvalue:
Broken 10%
Minorvisibledent andscratches 5%
Majordentand scratches 5%
  1. Incasetheoriginal boxisnot availablefixeddeductionofRs500
  2. Iforiginal accessoriesarenot available,adeductionofRs1000willbeapplicable
  3. IMEIvalidationtobe mandatoryat thetime of pickup
  4. PlanValidity– 12monthsfromthedateof enrollment (i.e.the dateofdeliveryofDevice)
  5. Abuybackrequest must beinitiated(“BuybackRequest”) viatheSmart Value Services App.
  6. Only functional devices are applicable for this program. Device should be in working condition.Deviceshouldbechargedandthepickup guy from Smart Value will do the QC of the handset and his report will be final report

Plan Term

ThePlanshall beeffectiveforaperiodof12monthsfromthedateofdeliveryofapplicabledevice.

Eligibilty

All handsets which are sold from authorized dealer/Distributor/CG Digital Stores

Handset should not stolen or taken or purchased from any illegal modes

PlanActivation

 

Activation will be initiated after your device is delivered. On successful activation of the Plan, anautomated Email with the ABB activation confirmation will be sent on the registered contact detailsshared by you at the time of  device purchase. Plan will be linked to the mobile number used at the time of purchase.

Scopeof Service underthePlan

Subject to you handing over the Device to authorized ABB partner along with the accessoriessubsequent to a buyback request made by you and followed by all the instructions and submission of relevantdocuments(ifrequested),Youwillbeeligibletoavail thebenefitsofthePlanwithinthe PlanTerm.

RaisingabuybackRequest

 

  • Customer will have to download and login into Smart Value Services app. Customer can then initiate theredemptionprocessonSmart Value Servicesapp.LinktodownloadSmart Value Servicesapphttps://Smart Value Services.in/app/ or can also give a redemption request on the number or mail id mentioned below of Smart Value
  • At thetime of Buybackvaluation,in casethereis:
  1. NoDiscrepancies: MatchingQCReport -thecustomer will gettheABBvalueascommitted
  2. Discrepancies:MismatchinQCReport –Smart Value Services shallprovidetherevisedABBvalueto the Customer. In case the Customer accepts the revised ABB value, Smart Value Servicesexecutive shall pick up the device. In case the Customer declines to accept the revisedABB value, the ABB request/ Plan will be cancelled, and the device will not be collectedbythe Smart Value Servicesexecutive.
  • Post successful QC at customer’s door step, ABB Value will be transferred to Customer’saccountby Smart Value Services either by Cash / UPI /Account Transfer.

TransferOf Plan

 

  1. ThePlanisnon-transferable.
  2. The transfer of ownership of the Device to another party will render the Plan & its benefits benulland void.
  3. Planwillbelinkedtothe mobilenumberusedat the time of purchase.

GeneralTerms

  1. ThePlanmaybeavailedbyNepalicitizens of18yearsandaboveof age.
  2. By completing the purchase of the Plan, You also consent to the information such as MobileNumber, IMEI and IMEI activation date being stored in the servers of Smart Value Services and allows it tobeusedbythemforthepurposeofPlanActivation,Redemptionandassociatedcommunications.
  3. Byagreeingtoavailthe Plan,You herebyrepresent, warrantandcovenantthat:
    1. Youarethesole, absoluteandlawful owneroftheDevice;
    2. TheDevice has been usedbyYou in accordancewiththe applicablelawsoftheland.
  • The Device along with all its accessories, wherever applicable, under the Plan is genuineand is not counterfeit, free from any and all encumbrances, liens, attachments, disputes,legal flawsor anyagreementofsale etc.
  1. You will remove your data and reboot the device before handing it over to retailer. Youshall be completely liable and responsible for any data present in the device handed overbyyou duringthe redemption process.
  1. Any documents as required for Plan activation / redemption shall be submitted by You, failure todo the same may result in cancellation of Plan for You at the sole discretion of Smart Value Services&.
  2. You shall indemnify and keep indemnified Smart Value Services and and their officers, directors,employees, customers, affiliates and agents harmless from and against any and all claims, losses,suits, proceedings, action, liabilities, damages, expenses and costs (including attorney’s fees andcourt costs) which Smart Value Services and  may incur, pay or become responsible as facilitator asaresultofbreachorallegedbreachoftherepresentationsorobligationsundertheT&Chereunder,anyfailuretocomplywithapplicablelawandanythirdpartyclaimsSmart Value Servicesandshallhavetherighttodefendthemselves,pursuanttothisClause,atYourcost.Smart Value Servicesandor their respective affiliates shall not be responsible for any direct, indirect, incidental, special,punitiveorconsequentialdamages,includinglossofprofits,incurredbytheYouoranythirdparty,in connection with the Plan. It is expressly provided that transaction shall be between You andSmart Value Services only.
  3. You acknowledge and agree that all copyright and trademarks and all other intellectual propertyrightsintheSMScontent,WAP/APP,PlatformandallmaterialorcontentrelatedtothePlanshallremain, at all times, owned by Smart Value Services& . All material and content contained is madeavailableforyourpersonalandnon-commercialuseonly.Anyotheruseofthematerial/contentonthe platform and/or any information disseminated by SMS or any other means of communicationisstrictlyprohibited.
  4. Subject to any applicable law (a) All warranties of any kind whatsoever, whether express orimplied,areherebyexpresslyDISCLAIMEDincluding,butnotlimitedto,meetingofYour

requirements or aspirations, timeliness, security, the results or reliability of the Plan, delay insendingorreceivingtheSMSforparticipatinginthePlan,orthedelivery,pickup,quality,quantity,merchantability, fitness for use or non-infringement in respect of any goods, Plan, benefits orawards acquired or obtained through the Planor any transactions effected through the Plan; (b)YouexpresslyagreeYouravailingthebenefitsunderthisPlan,isatYoursoleriskandisgovernedby the T&C herein; and (c) No advice or information whether by representations, oral, written orpictorialderivedfromtheplatformsincludingbutnotlimitedtoPlatforms/SMS,shallbeconstruedtomean the givingof anywarrantyof anykind.

  1. Smart Value Services and shall not be responsible for any loss, injury or any other liability arisingout of availingofthe Plan.
  2. Smart Value Servicesshallnotbeliableforanyloss,delayordamageduetoactofGod,governmentalactions,other force majeure circumstances and shall not be liable to pay any amount as compensation, orotherwise,for anysuch loss, delayordamage.
  3. ThisPlanisneitherassignablenortransferableunderanycircumstance,unlessspecificallyprovidedhereunder.
  4. Youprovidinganyincorrectinformationorconcealing/withholdinganyinformationfromSmart Value ServicesandwithintenttoavailthePlanwillautomaticallybebarredfromavailingthePlan.
  5. Smart Value Servicesreservestherighttoextend,cancel,discontinue,prematurelywithdraw,change,alterormodifythisPlanoranypartthereofincludingtheeligibilitycriteria,theT&Cattheirsolediscretionat any time during its validity as may be required including in view of business exigencies and/orchangesbyaregulatoryauthorityand/orstatutorychangesand/oranyreasonsbeyondtheircontrolandthe same shallbe bindingon You.
  6. Failure by Smart Value Services or to enforce any of their rights at any stage does not constitute awaiverofthoserights.Further,Smart Value ServicesmayassignanyofitsrightswithinthePlantoanypartywithout prior intimationtoYou.
  7. This Plan and T&C are subject to Indian law. Any dispute arising out of this Plan and T&C shallfirstbeattemptedtoberesolvedamicablythroughnegotiations.

ForanyquerycustomerscanreachouttoSmart Value Services

Smart Value CustomerService:

care@smartvalueservices.com

smartvaluenepal@gmail.com

Website:www.smartvalueservices.com

Contact No-9708630398